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Month: June 2019

Potential IoT Challenges in Business

Posted on by Atul Mandvariya

Why Indian are still afraid to adopt Internet of Things for their business operations and productivities?

IoT has grabbed many eyeballs since its inception due to its capability of connecting N number of devices under one platform to the internet. However, the opportunities, many enterprises are still waiting to see how the technology evolves before adopting the technologies themselves.

Report says

Gartner predicts that 25 billion “things” will be connected to the IoT by 2020. Both Cisco and McKinsey Global Institute predict that the IoT will generate more than $10 trillion in the coming decade—with Cisco predicting the market could be worth $14.4 trillion by 2025. While the smartphone market was the quickest business to hit the trillion-dollar-mark in history, the IoT space is much larger in scope and is growing at an almost unthinkable clip—a report released earlier this year predicts that the IoT market will have a 43% CAGR through 2019.

But still, we know, technology can change the behavior of machine but can’t change the human behavior and the mindset. Issues like cost and security are one of the essential points, however, apart from these, there are many factors which business stakeholders are concern about adopting the IoT.

Uncertainty about systems and process

IOT consultant and customers don’t know the complete business process and with the adoption of IoT, many devices will be feed over an immense amount of data. The test will be on the scalability, reliability, security of the process. Systems will need to run faster, job skills will transform, tasks will be modified. The adoption process will be disruptive, but it will benefit the business worth.

 The high cost of implementation

IoT is still at its early stage, and it is yet to reach the potential stage where it can bring down the system and implementation cost. The combined cost of the hardware and the implementation can put a hole in the pocket. Devices eventually will low down on the cost and many IoT service providers are working to fasten the implementation time. By leveraging the global delivery model, people and implementation cost will be taken down immensely.

Data privacy

Privacy is a subset of data protection. By engaging with the new system, the sensor data of the business are at risk of exposure to the outside world. A huge amount of data is vulnerable and is constantly in motion.
The latest research claims that by 2020, 25% of cyber-attacks will target IoT devices.

cyber attacks via iot

To avoid a data breach, many IoT service providers, network services and data carriers are working together to secure the data at rest and in transit. Collaborative efforts are necessary to take decisive action.

Job Security

Due to lack of skills and expertise, there will be a question on security of jobs. Talent with the technical know-how and the capability of quick decision making with business understanding is rare. But, with the time many organizations are making sure that they provide the complete knowledge to the resources.

Inadequate infrastructure

Many of the data in the organization are in a centralized manner, and due to an increase in the growth of data in real time, it is essential to have a sustainable solution. To make a switch from the centralized storage unit to the distributed cloud platform becomes easy and adapting infrastructure to manage IoT devices, sensors and data coming from it gets easily stored and managed.

Lack of standards

Every business has there set protocol to run its operations. To make a mark in the IoT sector, organizations must work with unique devices and software, which are equally varied. The different device has a different protocol to transmit data and it becomes difficult to manage the devices. To avoid misfit, an organization should enable cross-platform deployment. And, define the standard that suits their devices best.

Legacy systems

The centralized approach works well with the point of view of security, better control, and administrative ease. However, the problem occurs when the size and complexity of the devices out power the existing system. Exploring alternative network design which is strong and can reduce the load of the single system is helpful and required.

Conclusion:

One can see how IoT can be a challenge to implement. Although, with the right partner as well as knowing what exactly a system requirement is, implementing IoT can help to achieve the goals of the business. It can be a transformational reward. To know more about IoT and its impact feel free to contact us.

Microsoft D365 Business Central or Dynamics GP: Who wins?

Posted on by Intech Systems

Which ERP to choose?

Due to digital transformation, consequently, many businesses are updating the way they operate. Plus the foremost question they come up with is – ‘Which solution is better for my business Microsoft Dynamics 365 Business Central or Dynamics GP? ‘

The former is the newest entry in the ERP solution list which involves great customer engagement services, quicker decision making, real-time data analysis, cloud hosting and most essentially its unparalleled capability of security, consistency, and performance.

Business Central Vs GP

The Difference

Both ERP solutions are focused on accounting and suitable for the mid-size business. They both have more feasible budgeting and reporting facilities. But, the key differences that need to be considered by any business include functionality, customization tools, upgrades, infrastructure requirements, and licensing.

Microsoft Dynamics GP

Mostly an accounting software solution, with a mid-market segment. GP is a stable and a large install base with perpetual and subscription licensing. It supports on-premise and cloud hosting with additional ISV add-ons to extend the functionality. Likewise, Dynamics GP is not as adaptable as other Microsoft ERP solution.

Microsoft Dynamics 365 Business Central

A new cutting-edge solution for all your manufacturing, SCM, finance and accounting needs. Serving mid-market, it is a great option for companies seeking strategic implementation. Additionally, it is a cloud-based solution including monthly subscription licensing plan.
Business Central is the SaaS model which means it vividly reduces the need for installation and upgrades consulting, while Partners can easily provide the environment, besides this Microsoft can easily fix the bugs and implements any necessary enhancement as well as updates. Further, Microsoft has every 6 months roadmap of new releases with new features incorporated.

Hosting Platform:

Dynamics GP: On-premise, Partner Hosted or Microsoft Azure
Dynamics Business Central: On Cloud or on-premise

Integration:

Dynamic GP: it can be integrated with the 3rd party products, however, it isn’t as ‘native’ as integration with Dynamics 365
Dynamics Business Central: Seamlessly integrates with 3rd party solution with ready-to-use approach giving customers an integrated experience that increases the value for their investment. Moreover, various extensions are available over appsource

License & Pricing

Dynamics GP: Perpetual Licensing with the option to subscribe
Dynamics Business Central: SaaS-based model

Project Approach

Dynamics GP: Has an ‘out-of-the-box’ approach
Dynamics Business Central: Much more flexible implementation with the wider range of apps available over app source

Financial Reporting

Dynamics GP: Advanced Financial Analysis, ISV Products.
Dynamics Business Central: Embedded Account Schedules and Analysis Views, ISV products, Power BI embedded

Access

Dynamics GP: Requires RDS to support multiple sites across geographical location
Dynamics Business Central: Access it from anywhere, anytime and on any device.

Storage

Dynamics GP: Utilizes a large amount of additional storage
Dynamics Business Central: Scale up and down as required without spending on infrastructure

Project Management

Dynamics GP: This helps to control the project’s direction, cost, and performance with the set of functionalities
Dynamics Business Central: Budgeting and resource management is the main crux of Business Central. Above all, the solution helps to manage the expenses, capacity planning and predicts availability so the projects are completed on time within budget

Inventory Management

Dynamics GP: It ensures inventory is always available at the right time by reduced handling and increasing accuracy
Dynamics Business Central: Always an ideal solution for inventory management. Therefore, increases productivity, reduces cost, maximum utilization of storage, and improved order processing

Additional Functionalities

Dynamics GP: Additional features are available through a large network of third-party partners
Dynamics Business Central: Similarly it has a large network of certified third-party partners operating within the software itself

Choose the right partner for Dynamics 365 Business Central

As you may have noticed, both Microsoft Dynamics 365 Business Central and Dynamic GP have merits of their own. Whether you go for GP, sage, something else or nothing, but, Microsoft Dynamics 365 Business Central is an affordable, easy to use, and all in one ERP solution for all your accounting and operational need, as a result seamlessly integrating with your business.
If you are still stuck between these two solutions, certainly we are here to help. Drop your queries or contact us today!

Interesting Insights and Analysis of Microsoft Dynamics 365

Posted on by Intech Systems

CRM is considered as a heart of every business which has the urge to grow and hence there has been a steep increase in demand of CRM today. There have been significant changes today in CRM software and way the organizations are using it. It’s crucial and advantageous to have a futuristic view and anticipate the new changes that are happening so that one stays ahead in the curve.
No Doubt! CRM has completely changed the way the sales are being managed today. Having a satisfied customer is the end goal for every department in an organization. Having a proper integration CRM Solution and boost innovation, give robust sales and increase ROI.
Currently, cloud-based CRM solutions are known for its scalability and flexibility and with “Microsoft Dynamics 365” Intech systems has offered the organization a powerful solution and enhanced tool to transform their marketing, sales, and customer service process.
Microsoft Dynamics 365 offers a specialized solution in sales and service management for the manufacturing industry.

General issues faced in the manufacturing industry with CRM products:

  • Don’t have a 360-degree view of the customers
  • Fewer acquaintances with CRM solution
  • Planning and forecast issues
  • Slow quoting process
  • Limited visibility to sales pipeline
  • Equipment issues in depth tracking
  • Payment tracking
  • Shipment tracking
  • Ineffective communication
  • Automation required in post-sales service
How Microsoft Dynamics 365 solution is helpful in resolving their issues:

360-degree view of the customers

Having a 360-degree view of the customer includes  the pipeline, meeting details, fault ticket history, payment details, Tax details, shipment tracking, asset management and more

Fewer acquaintances with CRM solution

With the availability of the solution on mobile and other devices, it is very easy to use and as the entire data is being stored on the cloud it can be accessed from anywhere. This makes it more attractive for the ned users

Planning and forecast issues

Planning and forecasting require proper mapping of the customers, their required jobs tasks, allocation of resources and then the company can plan for additional resources. With tracking of inquiry pipeline, shipment tracking, fault ticket tracking, post-sales service tracking, etc. it becomes simpler

Slow Quoting Process

Quick quotation helps in maintaining records of the submitted quotes. Furthermore, tax calculation (CGST, SGST, IGST) is easily calculated which effectively help in quick quoting.

Visibility of sales pipeline

Eases the company in providing effective sales support, transparency, better customer relationship and gaining higher revenues as well as customer satisfaction

Equipment issues in depth tracking

Helps the organization in ensuring the highest level of customer experience and in building strong customer relationship

Payment tracking

Gives information about the payment history, pending payment and with that, the salesperson can also know about the customer’s payment timing which in the long run helps the salesperson in prioritizing the accounts.

Shipment tracking

With solution’s like live tracking, it is easier the satisfy the queries of the end client and give them a quick but satisfactory response

Ineffective communication

The salesperson can communicate effectively and timely. It has features such as notification filters, automated e-mails, well define CC, Bcc, inventory availability, etc. Hence, this help in managing communication effectively.

Automation required in post-sales service

It has the capability such as Asset Management, AMC (Annual Maintenance Charge) tracking, fault ticket tracking along with the history of the implementation, client queries, past issues, etc.

What stands “Microsoft Dynamics 365” apart and chosen by the Organization over the competitions?
  • Enhanced personalization having an ability to understand customer issues, market changes, trends, and opportunities.
  • The streamlined process where marketers identify the customer’s sentiments outcomes.
  • Integration of CRM and ERP effectively leads to better connectivity between the departments and have access to real-time customer data.
  • Boosting productivity by taking care of the repetitive task.
  • A unified way of working has scalability and flexibility.

Get in touch with our experts today, if you wish to know more about Dynamics CRM solution

Need of an hour! Cloud Based CRM Solutions

Posted on by Intech Systems

Technology and Innovation have changed the way we look at things and accelerated the whole new Business Processes. To sustain in a competitive business environment one needs to focus on excellent customer experience and their requirements. Cloud being everywhere today is considered as an essential and integral part today for digital transformation in any organization.
Cloud-based CRM is a known for its scalability and flexibility as having an effective and efficient CRM System can help the organization to grow quickly, be cost-effective, user-friendly and can be a great innovative Customer engagement Platform with better ROI.

Intech Systems being Microsoft Dynamics Partner in India provides consulting, implementation and support in Onsite and Off-site (Cloud-based) products of Microsoft. Having a range of solid client base who are highly satisfied across different industries like manufacturing, foundry & casting, retail, pulp & paper, oil & gas, etc.

Intech Systems core products, which aims to deliver transformative technology solutions, include – Microsoft Dynamics 365, AX, NAV, CRM, Power BI and Microsoft Azure. Apart from the mentioned products, Intech has ranges of complementary business solutions such as Microsoft Office 365, SharePoint, Business Intelligence, HR Solutions, and Mobility Solutions.  Majority of the products being cloud-based they are integrated tightly with the Dynamics suite to help improve productivity for organizations.

Cloud-Based CRM takes on to on-premises solutions and provides highly efficient solutions by optimum utilization of the available resources.

To list a view major hindrances in on-premises solutions are:

  • System Requirement for running the solution successfully
  • Utilization of the resources
  • Timely upgradation of the system
  • Issue resolution
  • Customer satisfaction

Etc…

With the availability of a cloud-based solution, one can work more efficiently by using the available resources optimally. In today’s scenario, below are the key points to achieve efficiency:

  • Ease of use: Cloud-based solutions are ready to use kind of solution with minimal system requirement. Moreover, for solutions such as cloud-based CRM, it can be easily used on mobile devices
  • Time-saving: The resource has minimum client visits, so resource availability is much more than on-premise solutions which in return increases the availability of the resource to handle more projects
  • Cost! Cost is the main aspect of any business. The advantage of cloud over any other solution is, a business can use pay-as-you-go concept.
  • Security: With the availability of the cloud solution and centralized security on the cloud, it becomes a cost-effective and efficient system for the end user. The critical part here is only the maturity of the market and acceptability of the cloud-based solution
  • Business continuity and Disaster management: With the cloud-based solution, data recovery and multi-location storage are further available. This is a very crucial need for any business in today’s fast-moving market. This gives the partner as an add on advantage for cracking a deal with the client
  • Easy integration: PowerBI and Azure are extremely critical for giving cloud-based solutions. 29% of all IoT platforms prefer Azure as a solution, it gives Intech an edge over others for integrating IoT customers with our ERP, CRM, and other solutions
  • Growth: With all these advantages it gives an opportunity to the partner to grow at rapid speed. It almost gives leverage to the partner to achieve the growth rate of at least 10-15% Y-o-Y.

Conclusion :

A cloud-based CRM system is one which promises and delivers essential Customer engagement insights and strengthens the customer engagement processes by enhancing collaborations and improving sales. To know more about cloud-based CRM or any other Microsoft solution contact us.

Effective Implementation of CRM in Business

Posted on by Intech Systems

In today’s competent business scenes driving your business growth to the next level is notably imperative. This can only be comprehended if the organizations realize that – ‘Customers is the King’, and the core of any successful business model depends on effectively managing relationships with them.

Key elements to be considered in CRM for effective implementation:

Before settling on investing in any new CRM programs, there are some essential strategies that the organizations need to be aware of. The success or failure of any CRM strategy is not only dependent on technological implications.  However, further leads to a blend of various key components like a proper strategic framework, in-depth training process, sound, and well-informed technological selection.
For implementing a successful CRM strategy,

  1. one needs to focus on proper business flows
  2. to consider plus examine business processes for well-planned and executed marketing campaigns
  3. and driving sales leads to ensure customers are quickly served at low cost.

The business flow would focus on how various departments can interact with each other, how relevant information can be shared, collaborating with various teams, moreover achieving the overall purpose and objective. The organization should start focusing on the core areas of the business flow at the highest priority and are the pain points in business.

Areas of concern are:

  1. Can the cost of sales be low?
  2. The market has not been targeted enough and marketing expenditures are too high.
  3. Customer transactions on the web are too high and need to be curbed.

CRM Blueprint:

For a successful transformation of CRM few areas need a robust transformation:

  • Choosing the right technology and its application wherein new tools will be added to get the jobs done.
  • Extensive training along with education and skilling your workforce for CRM tools.
  • An integrated inter-department approach for smooth and streamlined flow of information across various departments and functions.
  • Involvement of customers directly or indirectly into CRM implementation can strengthen the whole process and system which helps in finding the core areas of problem and working on them through CRM.

Considering all the above key aspects the effective CRM strategies gives a detailed view of the customers across the organization. With proper implementation of CRM, organizations reap the benefits of better services and develop a deep relationship with customers. Besides, it provides a 360- degree view of the customer’s requirements as well.
Not confining the CRM strategy to the IT department alone. The involvement of various departments, merging the information is maintained by each department into a single valid data. This data is accessible by all and can help marketers for better Campaigns, Robust sales, and Drive ROI.

Understanding the Dynamics of CRM in Business

Posted on by Intech Systems

In today’s business era one of the most efficient ways to maintain and create a strong relationship with your clients is through CRM. To drive business to new levels of success today it’s essential to adopt an integrated approach that would help organizations to ideate a strong bonding with the existing and potential future clients.

Surviving in a highly competent era is a key challenge for any company today, as the customers are flooded with so many options of products and services. So customers are highly choosy and picky and loyalty seems to be a prime concern.

CRM not only prioritize the sales and marketing efforts but also have an edge of giving better understanding and requirements of customers’ needs and wants so that one can improve on their products.

Let’s look at some broader perspectives of why a CRM System is crucial and should be an integral part of an organization.
  • Customers are key to any business and they are one who gives the organization a sense of purpose and direction; so the more your CRM have their every bit of details it’s easy to keep a track of the complete information and it can be used to understand the profitable customers.
  • Enhance Communication is one of the key benefits provided by CRM today. Different departments share the customer’s data which enables them to work in a team and capitalize on great customer experience, hence increasing the company’s efficiency.
  • CRM strategy improves the customer retentions rates which work well for increased revenue. Collection of appropriate data and considering the risk accounts organizations cater to satisfied customers at the right time and enhance the repeat purchase.
  • CRM helps in analyzing and optimizing conversion probability as it helps in tracking down how often the customer visits the site and make a purchase. This gives more relevant details of customer preferences hence saving time on data collection and research.
  • CRM helps you to brilliant your brand image which enhances customer loyalty and creates a loyal base of customers which ensures study future for the growth of businesses.
  • CRM systems help to gather and store the information at one place which leads to improved data analytics and reporting.
  • Cost reduction is one of the key benefits today companies drive out of this. A properly integrated CRM system will help you to save time and money, thus giving you a good ROI.

 

Conclusion:

Customer relationship management is not just confined to the application of technology, but it is more of a strategy today the companies are implementing to learn more about customers’ needs and their behaviors. This helps in developing a stronger relationship with them. It’s essential that business strategy and technology must work in hand as to bring a customer-centric plan to life.
Want to examine the new traits and abilities of Dynamics CRM? then contact us.

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