Need of an hour! Cloud Based CRM Solutions

June 5th, 2019

Intech Systems

Cloud computing, Dynamics CRM, IoT (Internet of Things), Microsoft Azure

Technology and Innovation have changed the way we look at things and accelerated the whole new Business Processes. To sustain in a competitive business environment one needs to focus on excellent customer experience and their requirements. Cloud being everywhere today is considered as an essential and integral part today for digital transformation in any organization.
Cloud-based CRM is a known for its scalability and flexibility as having an effective and efficient CRM System can help the organization to grow quickly, be cost-effective, user-friendly and can be a great innovative Customer engagement Platform with better ROI.

Intech Systems being Microsoft Dynamics Partner in India provides consulting, implementation and support in Onsite and Off-site (Cloud-based) products of Microsoft. Having a range of solid client base who are highly satisfied across different industries like manufacturing, foundry & casting, retail, pulp & paper, oil & gas, etc.

Intech Systems core products, which aims to deliver transformative technology solutions, include – Microsoft Dynamics 365, AX, NAV, CRM, Power BI and Microsoft Azure. Apart from the mentioned products, Intech has ranges of complementary business solutions such as Microsoft Office 365, SharePoint, Business Intelligence, HR Solutions, and Mobility Solutions. Majority of the products being cloud-based they are integrated tightly with the Dynamics suite to help improve productivity for organizations.

Cloud-Based CRM takes on to on-premises solutions and provides highly efficient solutions by optimum utilization of the available resources.

To list a view major hindrances in on-premises solutions are:

System Requirement for running the solution successfully
Utilization of the resources
Timely upgradation of the system
Issue resolution
Customer satisfaction

Etc…

With the availability of a cloud-based solution, one can work more efficiently by using the available resources optimally. In today’s scenario, below are the key points to achieve efficiency:

Ease of use: Cloud-based solutions are ready to use kind of solution with minimal system requirement. Moreover, for solutions such as cloud-based CRM, it can be easily used on mobile devices
Time-saving: The resource has minimum client visits, so resource availability is much more than on-premise solutions which in return increases the availability of the resource to handle more projects
Cost! Cost is the main aspect of any business. The advantage of cloud over any other solution is, a business can use pay-as-you-go concept.
Security: With the availability of the cloud solution and centralized security on the cloud, it becomes a cost-effective and efficient system for the end user. The critical part here is only the maturity of the market and acceptability of the cloud-based solution
Business continuity and Disaster management: With the cloud-based solution, data recovery and multi-location storage are further available. This is a very crucial need for any business in today’s fast-moving market. This gives the partner as an add on advantage for cracking a deal with the client
Easy integration: PowerBI and Azure are extremely critical for giving cloud-based solutions. 29% of all IoT platforms prefer Azure as a solution, it gives Intech an edge over others for integrating IoT customers with our ERP, CRM, and other solutions
Growth: With all these advantages it gives an opportunity to the partner to grow at rapid speed. It almost gives leverage to the partner to achieve the growth rate of at least 10-15% Y-o-Y.

Conclusion :

A cloud-based CRM system is one which promises and delivers essential Customer engagement insights and strengthens the customer engagement processes by enhancing collaborations and improving sales. To know more about cloud-based CRM or any other Microsoft solution contact us.