Make your Customer Complaint Requests Tracking hassle-free
Keeping a track of your customers’ complaints is vital for every business. However, multiple customer feedback channels and disjointed complaint procedures can make tracking your customers’ complaints inefficient and challenging.
Our Complaint tracker for Dynamics 365 Business Central makes it easy for you to keep a track of all the complaints and integrate them with other necessary actions.
Why is tracking Customer Complaints important?
Provides excellent and quick customer service
Offers real-time updates about their complaint
Enhances in-depth complaint analysis
Helps improve customer service process
Reduces anomalies in future supplies
A Tracker that does more than just tracking complaints
- Set approval workflows for generating service invoices or sales credit memos
- Integrate with the Service Module of Dynamics 365 Business Central
- Get notified about the complaint status via email
- Track the resources occupied and the service charges for any visits
- Bifurcate complaints into free or paid sections
- Warranty Checks for the service or product
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