Customers expect a seamless experience at every touchpoint across any platform. Dynamics 365 Customer Service makes it possible to offer personalized experiences with self-service portals and virtual agents. With omni-channel support including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line – all from a unified agent desktop, you can reach your customers wherever they are. Now, move from customer satisfaction and retention to more revenue generation.
With an intuitive access to all the tools and applications at their fingertips, your agents can proactively solve simple, regular requests to complex issues. IoT capabilities in Dynamics 365 Customer Service empowers you to send remote commands to solve queries even before your customers notice any issues. With automated workflows unique to your business requirements, you can prioritize customer service requests to ensure no service lapse.Request Demo
Enable your salespeople to better serve customers using an intelligent and adaptive digital selling platformLearn more about Dynamics 365 Sales
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Keep your customers at the center by optimizing resources and ensuring first-time fix resolutionLearn more about Dynamics 365 Field Service