Power Virtual Agents

Build intelligent chatbots to resolve business issues

Create, manage, and integrate bots without coding experience

Build AI-powered chatbots without the need for code or AI expertise—with an easy-to-use graphical interface. Then easily integrate your chatbots with the products and services you use every day. Use these smart bots to look up records, personalize conversations, transfer conversations to live agents, and call APIs. With Power Virtual Agents, you can automate FAQs and common business processes and transform how your business engages with your customers and employees.


Use Power Virtual Agents to:

  • Create AI chatbots using a guided, no-code experience
  • Integrate your Power VA with hundreds of prebuilt connectors
  • Respond quickly to your customer and employee queries
  • Enhance your chatbot performance using AI capabilities

Improve customer satisfaction, one chat at a time


Quicken customer issue resolution

Eliminate the time delay between a user flagging an issue and the bot being informed to reflect it in the system


Create rich, personalized conversations

Get suggestions on which topics to build bots and feed tailored conversations using natural language understanding and entity extraction


Connect with hundreds of apps

Connect Power Virtual Agents across the Power Platform, Microsoft 365, Dynamics 365, Azure, and hundreds of other third-party apps

Monitor and adapt the bots as per your business needs

Microsoft’s conversational AI capabilities empower your users to have multi-turn conversations and resolve their issues quickly. Build the sample conversations using Microsoft’s graphical editor and let your bot then manage the customer queries. Monitor chatbots’ performance on Power Virtual Agents analytics dashboard and track metrics such as engagement rate, resolution rate, escalation rate, customer satisfaction (CSAT), and abandon rate to make further improvements.

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Drive innovation with Microsoft Power Platform

  • Power BI
  • Power Automate
  • Power Apps
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Power BI

Turn siloed data from Dynamics 365, Azure, and hundreds of other sources into smart actionable insights to make informed decisions at every level of your organization.

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Power Automate

Give everyone in your organization the ability to turn repetitive tasks and routine paperless processes into multi-step no-code workflows using digital and robotic process automation.

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Power Apps

Empower everyone - from business analysts to professional developers - to build powerful apps that combine productivity and business data within hours, without coding.

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