Build AI-powered chatbots without the need for code or AI expertise—with an easy-to-use graphical interface. Then easily integrate your chatbots with the products and services you use every day. Use these smart bots to look up records, personalize conversations, transfer conversations to live agents, and call APIs. With Power Virtual Agents, you can automate FAQs and common business processes and transform how your business engages with your customers and employees.
Microsoft’s conversational AI capabilities empower your users to have multi-turn conversations and resolve their issues quickly. Build the sample conversations using Microsoft’s graphical editor and let your bot then manage the customer queries. Monitor chatbots’ performance on Power Virtual Agents analytics dashboard and track metrics such as engagement rate, resolution rate, escalation rate, customer satisfaction (CSAT), and abandon rate to make further improvements.Request Demo