When is it the time to change your ERP Partner?

So, you have successfully implemented an ERP software in your company and you are looking forward to start getting its benefits. But selecting just a right ERP software is not enough; you also need to find the right implementation and support partner. You need a partner that not only implements the software seamlessly but also ensures a constant support. Here are some factors that tell you that it’s time to change your ERP partner for good.

Lack of good support

Business doesn’t end at just selling. Customer Support is an integral part of any business transaction. So, if you are facing long waiting time for getting an answer, you should think of changing your ERP partner. You can’t afford to sit there with problem in hand and waiting for a reply from your partner. Some factors like different time zones, remote location or serious limitations on their side should not come in your way of day-to-day operations. All these conditions should be talked about before the project starts. If even after paying for the help you need, you don’t get the support required, you are in loss.

Less or bad industrial knowledge

Your business requirements and expectations would be specific to your industry and this would help you in deciding upon an ERP software. They should understand your industry’s best practices and should be familiar with industry regulations and compliance requirements. They should be able to guide you in making right decisions. So, if your current ERP partner cannot guide you or cannot answer the basic industry-related questions, you should search for a partner with knowledge and experience about your industry.

Dearth of necessary resources

Your company’s requirements differ from other companies. Though your partner might have deployed many projects in various industries, ensure that they have experience with the company of your size and scope. If yours is a global company, they must have necessary resources for implementation as well as support. If your company is growing but they are not, they might not be able to provide you the required support.

Bad communication and no transparency

Excellent communication is necessary for any ERP implementation because many people from both the sides are involved for months. To keep everyone on the same page, constant communication is important for the seamless completion of the project. Make sure you can contact them via email, phone or a personal meeting whenever the need arises. If you feel ignored or that they are taking too long to respond, you better find a new partner. This factor is key for a successful ERP implementation.

Should you change your ERP partner?

If you think all the points above apply to your current ERP partner, it’s time you switch. No matter if the reason is something apart from the factors mentioned, the relationship between you and your partner affects your entire team.
Start searching for reputable companies which can provide the best consultation, implementation and support services. Talk to them and let them know your experience and expectations. Having a good ERP system and a good ERP partner in place can really help your business flourish.

Customer-Vendor portal: How it widens your ERP software’s reach?

An ERP system is typically used to streamline your business processes. This mandates you to integrate your other external systems with your ERP to maintain the efficiency of the system. If not, this will lead to communication gaps and other problems. One of these external systems is a customer-vendor portal, that provides multiple benefits in a safe, secure online environment.
Intech has developed a customer-vendor portal that is integrated tightly with Microsoft Dynamics ERP. The benefits of this integration are many and it expands your ERP software’s reach. How?

1. Self-service

The documents such as PO, invoices, credit/debit notes, etc. can be made available to download and print from the portal. Thus, do away with the hassle of sending the documents every now and then. The past data of payments, PO, invoices, etc. are available on the dashboard so that you and your customer or vendor are on the same page.

2. Easy Onboarding

Customer Vendor portal makes it easy for your customers and vendors to onboard and navigate. You just have to provide them with the credentials for login purpose. Even the dashboard and navigation is user friendly so they don’t need training for using the portal.

3. Collaborative Processes

This portal provides both supplier and buyer a single, shared view of data.  This helps them in remaining on the same page. With this portal, both the parties can collaborate and resolve dispute, if any, without much ado. Time saving is the biggest benefit this portal provides.

4. Place or take orders

Empower your customers and vendors to place or take orders directly from the portal, get quotes quickly and easily without ever having to pick up the phone or send an email. As mentioned earlier, the documents remain saved in the portal. Not only this, you can even keep the record of date and quantity of order placement.

5. Account Management

Customer-Vendor portal provides you a hassle-free communication with your customers and vendors from anywhere. They can just log in and access all the information related to their account. Enable them download and print invoices, complete transactions, submit payment details and do much more easily.

6. Real-time access to information

This portal provides a self-serve business environment with real-time access to information about their pending orders, invoices, payment history, credit/debit notes, etc. They can also get notifications when they receive any new documents or information.

Customer-Vendor portal for your business

This portal is integrated with Microsoft Dynamics ERP. Thus, you have all the business processes connected – right from purchasing to manufacturing to customer service. Every business – large or small has customers and vendors. Customer-Vendor portal makes dealing with them easier and more efficient.
Streamline your internal and external processes with our Customer-Vendor portal on Microsoft Dynamics ERP. Should you have any questions, please feel free to contact an expert at Intech today.

Benefits of moving to a cloud-based Disaster Recovery plan

The biggest fear of most businesses is losing their data. After the recent rise in cyber-attacks, businesses have started making efforts in securing their data. If your company’s information suffers any damage or gets lost, the consequences can be extensive. You won’t only lose your data but also suffer loss of revenue, clients and time, overhead expenses, and expenses to fix your systems. If your company is data driven, you need to have a well-thought-out backup and disaster recovery plan in place. This would save you from unexpected downtime, damages and loss.

Cloud technology is becoming prevalent in private and public sectors. Businesses are going on cloud because it is safer, cost-effective and provides more up-time then the traditional data centers. The problems with traditional data recovery and backup plans are many. These systems require huge servers, software, infrastructure, etc. and still, there’s no data security. And when these traditional system breaks down; the losses are huge. Consequently, companies are realizing the benefits of cloud and why cloud based disaster recovery plan is the most feasible.


Benefits of Disaster Recovery plan on cloud:


Quicker turnaround response

Cloud automation tools automate and quicken the disaster recovery process and help you recover from a disaster faster, sometimes within a matter of minutes. So, it won’t take much time and efforts to copy the backed-up data and resume the business operations. If this automation is not in place, you have to carry out this process manually which leads to inaccuracy, time consumption and sometimes, even irrecoverability of your data.

Saving on your resources

As everything is managed on cloud, you don’t need to set up a duplicate data center. This saves a huge up-front capital investment and other maintenance costs. Your IT team can thus focus on other tasks rather than looking after data center. Cloud-based disaster recovery is more attractive because it saves you everything – money, time and efforts.

Negligible downtime cost

Good cloud computing systems regularly backup your company data. Also, because cloud computing works quickly, you save the costs associated with downtime. The downtime in cloud systems is for minutes, which means your operations don’t suffer much. As all the backed-up data can be restored during disaster, you save on costs to fix the system, as well as the financial losses incurred by significant downtime.

Less complex and more flexible

Traditional recovery systems are complex. It is cumbersome to transfer to any other location if your office shifts. This means either you have to lose your data or purchase a new hardware and software, get it tested and reviewed to make sure all the component parts work properly. This cost is huge. With cloud disaster recovery system in place, you have access to your data from anywhere, anytime.
Thus, having a documented recovery plan on cloud is a must. Companies are adopting cloud not only for backup or disaster recovery but also in their daily operations. This helps them streamline everything on cloud. Are you worried about the security of your business data? Consult Intech Systems for all your cloud based disaster recovery questions.

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