Resolve customer issue every time with Dynamics 365 Field Service

Manage your mobile workforce like a pro

With manual, assisted, and automated, optimized scheduling, manage your resources wherever they are. With a powerful mobile app, your technicians can stay connected and update their status like driving, in-progress work, and completed work. From workflow management and scheduling algorithms to accessing real-time information from deliveries and technicians, Dynamics 365 Field Service ensures the delivery of products and services at your customer locations at the right time.

From reactive to proactive field service with Dynamics 365 Field Service

Manage assets, equipment, and resources efficiently

Automatically create and schedule work orders, keep a track of occupied resources, and manage all assets and equipment along with their service history

Get a 360-degree view of customers on mobile

Empower your technicians to take proactive customer service measures by giving them access to all the customer information in real-time on the mobile app

Manage SLAs, billing, and warranties

Track warranties against assets to ensure that billing confirm to the warranty requirements and monitor work orders against SLAs, invoices, and total revenue

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First-time fix resolutions, optimized with the power of AI

With IoT sensors, remotely detect and resolve issues before they become a problem. AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling lets you choose the right technician at the right time. Use built-in drag-and-drop schedule board to manage resources optimally while responding to delays, cancellations, and urgent work. Asset history data, synchronized across Dynamics 365 Finance and Supply Chain Management, further improves your service accuracy.

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