Make every interaction matter with built-in intelligence

Customers expect a seamless experience at every touchpoint across any platform. Dynamics 365 Customer Service makes it possible to offer personalized experiences with self-service portals and virtual agents. With omni-channel support including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM, and Line – all from a unified agent desktop, you can reach your customers wherever they are. Now, move from customer satisfaction and retention to more revenue generation.

Smarter processes and exceptional experiences with Dynamics 365 Customer Service

Empower customer service agents

Enable customer service agents to use tools, guidance, and data across all the interaction stages, including information or assets from third-party applications

Get meaningful insights with unified knowledge

Be it desktop or mobile device, your agents will get a single, unified view of all the service interactions of every customer they handle

Collaborate and innovate with intuitive reports

Monitor customer service performance and better understand trends to minimize service lapses and turn data into action more effectively

Know more about Dynamics 365 Customer Engagement

Deliver hands-on customer service with IoT capabilities

With an intuitive access to all the tools and applications at their fingertips, your agents can proactively solve simple, regular requests to complex issues. IoT capabilities in Dynamics 365 Customer Service empowers you to send remote commands to solve queries even before your customers notice any issues. With automated workflows unique to your business requirements, you can prioritize customer service requests to ensure no service lapse.

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Power up your customer service capabilities with complementary modules

Dynamics 365 Sales
Dynamics 365 Marketing
Dynamics 365 Field Service Automation

Dynamics 365 Sales

Enable your salespeople to better serve customers using an intelligent and adaptive digital selling platform

Learn more about Dynamics 365 Sales

Dynamics 365 Marketing

Offer personalized and holistic customer experiences across the entire customer journey

Learn more about Dynamics 365 Marketing

Dynamics 365 Field Service Automation

Keep your customers at the center by optimizing resources and ensuring first-time fix resolution

Learn more about Dynamics 365 Field Service

Explore our Microsoft Dynamics Services

Implementation

An unfailing track record of delivering 100+ most complex and major implementations

Support

Our strategic support service will make sure to keep your business at pace with all the changes and upgrades even after implementation.

Migration

We have the solutions and experience to accelerate your upgrade and reduce customization, with complete migration service.

Offshore Development

With in-house development team, we provide offshore development at optimized cost.

Looking to offer a consistent, omni-channel customer support? We can help you get started!

What's New

Microsoft Dynamics 365 Voice Channel: Transforming Customer Service for the Digital Age

Dynamics 365 October 17th, 2024

Dynamics 365 Customer Service

Offer seamless experiences to earn life-long customers