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Introducing the New SMS Feature in D365 Customer Engagement Apps

May 17th, 2023 Intech Systems Dynamics 365

The world is becoming increasingly mobile, and businesses are looking for new ways to connect with customers on the go. That’s why we’re excited to introduce the new SMS feature in D365 Customer Engagement Apps. This feature allows businesses to send text messages to customers directly from within the app, making it easier than ever to stay in touch with your audience. 

Benefits of SMS Messaging for Businesses 

SMS messaging is one of the most effective ways to communicate with customers. Here are just a few of the benefits: 

1. High Open Rates: Unlike email, which can get lost in a crowded inbox, text messages are almost always opened and read. 
2. Real-Time Communication: SMS messages are delivered instantly, making it easy to have real-time conversations with customers. 
3. Cost-Effective: SMS messaging is often less expensive than other forms of communication, such as direct mail or phone calls. 
4. Personalization: SMS messaging allows businesses to send personalized messages to individual customers, helping to build stronger relationships. 

Features of the New SMS Feature in D365 Customer Engagement Apps 

The new SMS feature in D365 Customer Engagement Apps includes a range of features designed to make it easy for businesses to send and manage text messages. Here are just a few of the key features: 

1. Two-Way Messaging: Businesses can send and receive text messages, allowing for real-time conversations with customers. 
2. Message Templates: Businesses can create pre-written message templates, making it easy to send common messages quickly. 
3. Contact Lists: Businesses can create and manage contact lists, making it easy to send messages to specific groups of customers. 
4. Reporting: The app includes reporting features, allowing businesses to track the success of their SMS campaigns. 

Getting Started with the New SMS Feature in D365 Customer Engagement Apps 

To get started with the new SMS feature in D365 Customer Engagement Apps, businesses need to follow these steps: 

1. Enable the SMS Feature: The SMS feature is not enabled by default, so businesses need to activate it in their D365 Customer Engagement Apps account. 
2. Set Up a Twilio Account: To send SMS messages, businesses need to set up a Twilio account and link it to their D365 Customer Engagement Apps account. 
3. Create Message Templates: Businesses can create pre-written message templates to make it easy to send common messages quickly. 
4. Build Contact Lists: Businesses can create and manage contact lists to make it easy to send messages to specific groups of customers. 
5. Start Sending Messages: With everything set up, businesses can start sending text messages to customers directly from within the D365 Customer Engagement Apps. 

Conclusion 

The new SMS feature in D365 Customer Engagement Apps is a powerful tool for businesses looking to connect with customers on the go. With a range of features designed to make it easy to send and manage text messages, businesses can take advantage of the high open rates and real-time communication of SMS messaging to build stronger relationships with their audience.