Why manufacturing companies need a CRM solution?

Manufacturing companies tend to focus mainly on production, distribution, and supply chain. So, a CRM software for manufacturing industry often gets overlooked.

But the main reason manufacturing companies are now leveraging CRM is that it provides them a detailed overview of their customers’ needs and requirements. This empowers them to forecast demand, optimize pre-sales and sales processes at organization level, and deliver unparalleled customer service. A CRM system for manufacturing allows organizations to look beyond the traditional product differentiation approach and focus on the bigger picture of overall optimization and profitability.

Score excellence in sales and after-sales service

Customers expect a seamless engagement across various stages of their buying journey. This makes it vital for manufacturing companies to transform their service capabilities within both the key functions – sales and services.

Sales Management for Manufacturing

Aimed at improving sales pipeline, measuring sales performance metrics efficiently, and managing customer data in one place.

Enquiry and Proposal Management
GST Calculation
Sample Management with Courier Tracking
Design Management
Pricelist Management
Sales Performance Metrics and Dashboard

Service Management for Manufacturing

Aimed at streamlining supply chain, provide an excellent after sales service, and maintain good relation with them through entire sales process.

Equipment Management
Service Agreements and AMC Details
Service Calls
Tools and Equipment Tracking

Brochure of Sale and Service Manufacturing

An ISV solution to solve manufacturing’s sales and service woes

Sales and Service App for manufacturing is an ISV solution, built on the robust Microsoft Dynamics platform. The app gives manufacturing companies a 360-degree view of their customers including enquiries, dues and outstanding, proposals and orders, invoices, and inventory. By contextualizing every customer interaction, this CRM solution for manufacturing enables faster and accurate response to the production demand. With the accurate predictions about buying behavior and preferences, it becomes easy to build efficient manufacturing and supply chain operations.