A Leading Solar Energy Provider Streamlined Its Customer Lifecycle with Dynamics 365

About

A leading solar energy provider, established in 2015, and one of India’s largest solar photovoltaic cell and module manufacturers. Known for innovation, quality, and customer-centricity, the brand serves domestic and global markets and is among the top five solar energy providers worldwide.

Quick Summary

The solar provider dealt with fragmented customer touchpoints, manual service and warranty processes, and limited visibility across departments. Quality checks and compliance were also manual, slowing audits and impacting consistency. With Microsoft Dynamics 365 Sales & Service, Power BI, Azure Blob Storage, and chatbot automation, Intech Systems helped them:

Unify sales, service, and dealer management
Automate service, quality, and compliance workflows
Enable secure, automated image capture
Improve lead qualification and service response with AI
Access real-time dashboards for faster decisions

Industry: Clean Energy
Sector: Solar PV & Cell Manufacturing
Products & Services: Dynamics 365 Sales & Service, Power BI, Azure Blob Storage, Chatbot Integration