Today, companies are in constant lookout of delivering personalized, proactive and predictive experiences. The main motives of companies looking for getting digitally transformed are to engage people and empower employees.
Microsoft Dynamics 365 provides many out-of-the-box capabilities which enable companies to revolutionize their field service capabilities. According to FieldOne’s new report, here are 6 factors which are revolutionizing field service management.
1. The Internet of Things (IoT)
The Internet of Things (IoT) is going to have a huge impact on field service. All types of physical devices are embedded with electronic sensors which allows these objects to collect, store and communicate data. As a result, by collecting data about the machine’s health and performance from these sensors, you can predict and prevent machine downtime.
2. Augmented Reality
The future for AR in field service isn’t far off. With AR, you could easily follow procedures or can get maintenance alerts as well as location and operation of the equipment. AR can empower field service for various products ranging from heavy equipment to consumer products.
3. Remote Tracking
Track your technicians in real-time and get better insights about when your service technicians will arrive. This is especially relevant when your technicians are scattered in remote areas. Asset monitoring and peer collaboration is more important when identifying the problems beforehand and resolving them can mean cost cutting.
Drones provide an affordable solution for companies that need to visually inspect the equipment in difficult-to-reach locations and hazardous environment. In field service, you could even use drones to deliver a part to a technician in the field. This can, thus, eliminate the need to make an additional service call.
5. Machine learning and predictive analytics
Machine learning helps to automate and simplify tasks previously done manually. Many companies have adopted machine learning already and getting the benefits of connecting directly to their customers’ installations, receiving and analyzing data to pre-empt problems and reduce downtime.
6. The cloud
Cloud is taking up on all types of businesses and field service is no exception. Migrating your field service to the cloud saves you time and money and also makes your business run more efficiently. Since many different sources which reside on the cloud generate copious amount of data, they are accessible to technicians in remote locations at any time.
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