Infographic: 6 things revolutionizing field service

October 2nd, 2017 Intech Systems Dynamics 365, Dynamics CRM, Infographics

Today, companies are in constant lookout of delivering personalized, proactive and predictive experiences. The main motives of companies looking for getting digitally transformed are to engage people and empower employees.

Microsoft Dynamics 365  provides many out-of-the-box capabilities which enable companies to revolutionize their field service capabilities.  According to FieldOne’s new report, here are 6 factors which are revolutionizing field service management.

1. The Internet of Things (IoT)

The Internet of Things (IoT) is going to have a huge impact on field service.  All types of physical devices are embedded with electronic sensors which allows these objects to collect, store and communicate data. As a result, by collecting data about the machine’s health and performance from these sensors, you can predict and prevent machine downtime.

2. Augmented Reality

The future for AR in field service isn’t far off. With AR, you could easily follow procedures or can get maintenance alerts as well as location and operation of the equipment. AR can empower field service for various products ranging from heavy equipment to consumer products.

3. Remote Tracking

Track your technicians in real-time and get better insights about when your service technicians will arrive. This is especially relevant when your technicians are scattered in remote areas. Asset monitoring and peer collaboration is more important when identifying the problems beforehand and resolving them can mean cost cutting.

4. Drones

Drones provide an affordable solution for companies that need to visually inspect the equipment in difficult-to-reach locations and hazardous environment. In field service, you could even use drones to deliver a part to a technician in the field. This can, thus, eliminate the need to make an additional service call.

5. Machine learning and predictive analytics

Machine learning helps to automate and simplify tasks previously done manually. Many companies have adopted machine learning already and getting the benefits of connecting directly to their customers’ installations, receiving and analyzing data to pre-empt problems and reduce downtime.

6. The cloud

Cloud is taking up on all types of businesses and field service is no exception. Migrating your field service to the cloud saves you time and money and also makes your business run more efficiently. Since many different sources which reside on the cloud generate copious amount of data, they are accessible to technicians  in remote locations at any time.
Thinking of implementing field service for your organization? Our experts can help you!

About Intech

Intech Systems is a three-cloud Microsoft-certified partner that boasts deep expertise in providing digital transformation solutions for organizations by leveraging the Microsoft 365, Dynamics 365, and Azure solution stack. Intech is recognized as a top-tier Microsoft implementation partner globally and specializes in transformative technology solutions such as ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), Business Process Automation, Business Intelligence, Cloud Infrastructure, Data Management, Productivity & Collaboration and Generative AI (Gen-AI) solutions. As a trusted Microsoft Solutions Partner, we are capable of doing complex technology implementations catered to an organization’s specific needs & also rapid solution implementation such as our Microsoft Dynamics 365 Business Central implementation packages. We pair our implementations with end-to-end customer support, offshore development & 3rd party integrations. With offices in India, USA (United States of America), and Singapore, we work with clients across globe to empower businesses with cutting-edge technology solutions. Our latest services aim at delivering business ready AI solutions to the customer, like our  Microsoft Copilot Consulting Services & Solutions for small, medium & large enterprises. Intech’s expertise lies in building software solutions for Manufacturing, Professional Services & Healthcare.  Our Dealer Management System, Sales and Service CRM for Manufacturing, Field Force Automation for Pharmaceuticals and Manufacturing Central are some of our leading industry solutions. Intech’s vision is to catalyze digital futures for operation-centric industries globally, we are at the forefront of innovation, helping organizations drive growth and innovation like never before. Contact Us to learn more.