E-commerce has changed the way the businesses function and customers purchase. The online stores offer diverse benefits to businesses as well as customers. But maintaining an online store can become a tedious job if not done carefully. Often, businesses have an ERP system and e-commerce platform working separately. Initially, they run smoothly, but once your business grows, they start creating a mess, thus piling up a huge amount of information and missing out on the benefits of seamless operations, as well as enhanced customer experience. Business owners still have unwillingness in adopting this integration because they think it is expensive, complex and advanced. But the benefits you will get after integrating e-commerce portal and ERP system will make these worth.
If you’re still in doubt, consider these 5 benefits of integrating E-commerce portal and ERP system.
Eliminate human involvement and human errors
What if your e-commerce portal can fetch the data from your ERP? This will avoid many data entering errors. With this integration, you can upload the details of item and inventory from ERP to the e-commerce portal. It also automatically transfers the correct information from one department to others, thus reducing human involvement and human errors.
Increase internal productivity
Integrated systems streamline business processes. As mentioned earlier, there is much reduction in human involvement and thus human errors. The data about inventory and orders are available in real time too. Thus, the time consumed in those fulfillment tasks can be used for other productive work. This increases the overall internal efficiency.
Lower operational and inventory costs
Integrating e-commerce portal and ERP system enables you to have all the information about web sales in real time. This allows your consumers to view their latest order status, available inventory, as well as track their order. You can plan your purchase and production accordingly reducing wastage and multiple orders. This will lower the inventory and operational costs to a great extent.
Generate financial reports in ERP
When you integrate e-commerce platform to your ERP, your web transactions will be recorded in your ERP too. E-commerce applications can generate sales reports but this integration allows you to yield many financial reports like profit & loss statement, trial balance, balance sheet, etc. This ensures transparency across the organization.
Increase customer satisfaction
Customers get up-to-date information about products, their orders, and the availability of products. They can also track their shipments. Such ease is possible instantaneously by integrating your e-commerce portal and ERP system. Their experience of shopping will be redefined and so will be their expectation levels.
All-in-all, integrating an e-commerce portal to your ERP is a good deal. You have better control over your business. With all the real-time information just a click away, you have a clearer picture of where your business is heading to. It is beneficial to your employees as well as your customers.
With this changing technology and the age of digital transformation, it is vital that you realize the benefits of such an integration and implement it for the betterment of your business.
Do you think this integration might help your business? We can help youin evaluating its benefits for your business growth.