Effective Implementation of CRM in Business

June 3rd, 2019 Intech Systems Dynamics CRM, ERP

In today’s competent business scenes driving your business growth to the next level is notably imperative. This can only be comprehended if the organizations realize that – ‘Customers is the King’, and the core of any successful business model depends on effectively managing relationships with them.

Key elements to be considered in CRM for effective implementation:

Before settling on investing in any new CRM programs, there are some essential strategies that the organizations need to be aware of. The success or failure of any CRM strategy is not only dependent on technological implications.  However, further leads to a blend of various key components like a proper strategic framework, in-depth training process, sound, and well-informed technological selection.
For implementing a successful CRM strategy,

1. one needs to focus on proper business flows
2. to consider plus examine business processes for well-planned and executed marketing campaigns
3. and driving sales leads to ensure customers are quickly served at low cost.

The business flow would focus on how various departments can interact with each other, how relevant information can be shared, collaborating with various teams, moreover achieving the overall purpose and objective. The organization should start focusing on the core areas of the business flow at the highest priority and are the pain points in business.

Areas of concern are:

1. Can the cost of sales be low?
2. The market has not been targeted enough and marketing expenditures are too high.
3. Customer transactions on the web are too high and need to be curbed.

CRM Blueprint:

For a successful transformation of CRM few areas need a robust transformation:

• Choosing the right technology and its application wherein new tools will be added to get the jobs done.
• Extensive training along with education and skilling your workforce for CRM tools.
• An integrated inter-department approach for smooth and streamlined flow of information across various departments and functions.
• Involvement of customers directly or indirectly into CRM implementation can strengthen the whole process and system which helps in finding the core areas of problem and working on them through CRM.

Considering all the above key aspects the effective CRM strategies gives a detailed view of the customers across the organization. With proper implementation of CRM, organizations reap the benefits of better services and develop a deep relationship with customers. Besides, it provides a 360- degree view of the customer’s requirements as well.
Not confining the CRM strategy to the IT department alone. The involvement of various departments, merging the information is maintained by each department into a single valid data. This data is accessible by all and can help marketers for better Campaigns, Robust sales, and Drive ROI.

About Intech

Intech Systems is a three-cloud Microsoft-certified partner that boasts deep expertise in providing digital transformation solutions for organizations by leveraging the Microsoft 365, Dynamics 365, and Azure solution stack. Intech is recognized as a top-tier Microsoft implementation partner globally and specializes in transformative technology solutions such as ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), Business Process Automation, Business Intelligence, Cloud Infrastructure, Data Management, Productivity & Collaboration and Generative AI (Gen-AI) solutions. As a trusted Microsoft Solutions Partner, we are capable of doing complex technology implementations catered to an organization’s specific needs & also rapid solution implementation such as our Microsoft Dynamics 365 Business Central implementation packages. We pair our implementations with end-to-end customer support, offshore development & 3rd party integrations. With offices in India, USA (United States of America), and Singapore, we work with clients across globe to empower businesses with cutting-edge technology solutions. Our latest services aim at delivering business ready AI solutions to the customer, like our  Microsoft Copilot Consulting Services & Solutions for small, medium & large enterprises. Intech’s expertise lies in building software solutions for Manufacturing, Professional Services & Healthcare.  Our Dealer Management System, Sales and Service CRM for Manufacturing, Field Force Automation for Pharmaceuticals and Manufacturing Central are some of our leading industry solutions. Intech’s vision is to catalyze digital futures for operation-centric industries globally, we are at the forefront of innovation, helping organizations drive growth and innovation like never before. Contact Us to learn more.