JK Fenner enhances dealer engagement with Dynamics 365

Challenge

JK Fenner had limited connectivity and engagement with its distribution network. Manual processes and outdated workflows resulted in operational inefficiencies, slow order fulfillment, and limited inventory visibility.

Solution

The best solution proved to be the Dealer Management System built by Intech on Microsoft Dynamics 365. The solution’s native-level integration, extensive customization, and enterprise-grade security and compliance helped achieve top-level automation, enhancing collaboration and visibility.

Impact

• Better tracking of orders and shipments
• Enhanced visibility into invoices, dealer accounts, and order deliveries
• Automation resulted in more time for teams to focus on strategic tasks, creating value
• Real-time updates and a 360-degree view into orders
• Improved navigation for dealers into SKUs to accelerate order processing
• AI-driven capabilities drive faster decisions, sharper insights, and informative dealer interactions