Dynamics NAV helped improve the sales and customer service of a retailer in the apparel industry

Challenge

The client was using a local invoicing software for pricing and billing. But managing these tasks was becoming tedious due to the software’s inability to manage complex discount schemes for different products, resulting in delays in order deliveries and data redundancy. The issue was more severe during festive times when orders peaked.

Solution

Intech replaced the software with Dynamics NAV 2016. The client’s Sales Scheme was configured within the solution to facilitate discounted pricing. Customers could enjoy the feature of product segregation and pricing calculations based on discounts.

Impact

• Quick order processing
• Real-time insights into orders
• Hassle-free discounting based on regions, product groups, and customer groups
• Automated discount application
• Process automation reduced manual errors