A manufacturer company streamlines its end-to-end sales process with Intech’s dealer management system

Challenge

The client faced an erratic sales workflow with no collaboration and communication with the dealer network. The forecasting models, operational insights, and complaint handling system were questionable, hindering the performance of related processes.

Solution

Intech studied the sector and implemented its dealer management system to optimize the workflow. We installed the pre-sales, sales, and post-sales modules to streamline the entire sales process. This also improved dealer network collaboration, generated comprehensive insights, improved predictions and forecasts, and simplified the complaint redressal process.

Impact

• More insights on dealers, targets, and orders
• Automation of workflows reduced operational costs and improved operational efficiencies
• 25% rise in data-driven decisions due to complete visibility of operations
• Enhanced communication and relationships with dealers
• Customized offers, timely deliveries, and prompt responses improved customer experiences
• Higher innovation, swifter response, and competitive edge resulted in rising brand value and reputation