Solar energy provider enhances customer experience with Dynamics 365 Sales and Service solution

Challenge

Different technology systems in use across sales, service, and dealer functions has led to scattered data. Moreover, manual customer service, product quality compliance, and warranty processes delay results, affecting customer experience.

Solution

Intech implemented Dynamics 365 Sales and Service CRM to create a unified database that stores information from all departments. The AI-led analytics capabilities of the solution enabled real-time dashboards and predictive insights. AI-powered chatbot improved quality compliance and inspection processes, ensuring rapid results.

Impact

• The data from dealer management, sales, and service departments unite on a single platform, ensuring a smooth and consistent flow of customer experience.
• Unified data helps generate all-encompassing insights that enable 360-degree visibility of operations, leading to faster, informed decisions.
• AI capabilities and chatbot facilities improve the speed and quality of lead processing and service resolution.
• Automated quality control processes ensure stronger compliance, quality reporting, and full audit-readiness.