Is Your Service Operation Struggling to Keep Up?
Cases Are Managed Inconsistently
Limited Visibility Into Service Performance
Knowledge Is Difficult to Access
Agents Spend Too Much Time on Repetitive Tasks
Why Intech Activatr?
Live in 30 Days
Fixed Scope and Fixed Price
40 Hours of Hypercare Included
AI Working from Day One
One Connected Service Platform
Built for Customer Service Teams
What’s Included?
AI-Ready Service Workspace
Structured Case Management
Service Agents
Service Visibility & Governance
Data Migration
AI Working From Day One
Standard Service Agents
Leverage Microsoft’s built-in “Customer Interaction Agent,” “Knowledge Agent,” “Service Productivity Agent,” and “Case Resolution Agent” to support everyday service operations.
Built-In Copilot
Provide agents with AI-powered assistance, summaries, recommendations, and service insights directly within Dynamics 365 Customer Service.
Customer Interaction Summaries
Automatically capture and summarize customer conversations to improve context and continuity.
Knowledge Recommendations
Surface relevant knowledge articles and support content to help agents resolve issues faster.
Case Resolution Assistance
Suggest next-best actions and recommended resolutions based on service history and case context.
Ready to Modernize Your Customer Service Operation in as Little as 30 Days?
Improve service delivery, empower agents with AI, and create more consistent customer experiences with Microsoft Dynamics 365 Customer Service.
Explore Other Packages
Whether you’re starting with sales, customer service, CRM and ERP integration, or a unified customer platform, there’s a package designed for your next stage of growth.
Intech Nurtur
Build a structured, AI-ready sales organization with Dynamics 365 Sales.
Intech Amplifyr
Connect sales and business operations with Dynamics 365 Sales and Business Central.
Intech Acceleratr
Unify sales, service, and business operations on a single Microsoft platform.
Your AI Journey Starts After Go-Live
Turn your CRM investment into measurable AI adoption with Project Elevate, Intech’s optional add-on engagement. Build a structured roadmap for Copilot, AI agents, automation, and business transformation that extends the value of your Dynamics 365 investment.
Frequently Asked Questions
Intech Activatr is designed for organizations looking to modernize customer service operations, improve case resolution, and create a more structured and consistent service experience.
Intech Activatr is designed to be implemented in approximately 30 days.
The package includes the defined Dynamics 365 Customer Service configuration, agreed data migration, user enablement, go-live support, and 40 hours of hypercare.
The package enables Microsoft’s Service Agents, including Customer Interaction, Knowledge, Service Productivity, and Case Resolution capabilities.
Yes. The package includes migration of agreed service and customer service records into Dynamics 365 Customer Service.
Intech Activatr includes 40 hours of post-go-live hypercare support.
