CRM Business Analyst

Vacancy : 2

Experience : 1 to 3 Years

Skill Required

The role includes working with customers’ technical, business and management teams to understand their strategy and identify their ‘must have’ requirements, to design and deliver highly complex integrated solutions
Implement, maintain, and support the solutions built for customer on the Microsoft Dynamics 365 Customer engagement
Support and manage future implementations in project mode
Build positive client relationships by developing an understanding of the client’s business processes Ability to create high quality functional documentation and strong requirements gathering skills.
Conduct business process analysis and create Fit/Gap report
Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc. Installation, setup and configuration of MS CRM/D365
Conduct solution testing and assist with user acceptance testing
Conduct user and administrator training
Data migration from external systems into MS CRM
Complete the project tasks on time and under budget
Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
Excellent communication skills; ability to interact with all levels of employees including C-level
1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
Hands-on experience in designing, configuring or administering MS Dynamics CRM required
Unit Testing: Test Case preparation and execution