CRM Business Analyst

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CRM Business Analyst

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Vacancy : 2

Experience : 1 to 3 Years

Skill Required


  • The role includes working with customers’ technical, business and management teams to understand their strategy and identify their ‘must have’ requirements, to design and deliver highly complex integrated solutions
  • Implement, maintain, and support the solutions built for customer on the Microsoft Dynamics 365 Customer engagement
  • Support and manage future implementations in project mode
  • Build positive client relationships by developing an understanding of the client’s business processes Ability to create high quality functional documentation and strong requirements gathering skills.
  • Conduct business process analysis and create Fit/Gap report
  • Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc. Installation, setup and configuration of MS CRM/D365
  • Conduct solution testing and assist with user acceptance testing
  • Conduct user and administrator training
  • Data migration from external systems into MS CRM
  • Complete the project tasks on time and under budget
  • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
  • Strong attention to detail and a keen desire to deliver the highest quality solutions to customers

Required Qualifications, Experience & Skills

  • Bachelor’s in business management, management information system, marketing or equivalent. MBA preferred
  • Excellent communication skills; ability to interact with all levels of employees including C-level
  • 1-2 years overall MS Dynamics CRM experience. Dynamics 365 latest version experience preferred
  • Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable
  • Hands-on experience in designing, configuring or administering MS Dynamics CRM required
  • Unit Testing: Test Case preparation and execution

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