customer service

Microsoft Customer Engagement Solution
Intech Systems May 17th, 2023

The New SMS Feature in Microsoft’s D365 Customer Engagement Apps

Today's customer is mobile-savvy, tech-reliant, and easily distracted. They expect businesses to engage with them on-the-go with relevant content and...

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Microsoft Dynamics 365 Voice Channel: Transforming Customer Service for the Digital Age
Dynamics 365 October 17th, 2024

Microsoft Dynamics 365 Voice Channel: Transforming Customer Service for the Digital Age

A Day in the Life of Customer Service: Sound Familiar? Picture this: It's 9:05 AM...

Business Central's Project Management Enhancements
Business Central May 4th, 2024

Business Central Project Management Enhancements: Power Up Your Projects

As businesses grow and projects multiply, managing invoices efficiently becomes crucial. In the 2024 release wave...

AI March 18th, 2024

Exploring Trends for AI in CRM and ERP Systems [2024]

Exploring Trends for AI in CRM and ERP Systems [2024] Did you know that a...