Is it becoming difficult to match your sales on your e-commerce portal and those in your ERP? Are you not able to get the real-time picture of the available products on your e-commerce website? Do your assumptions go wrong many-a-times? If you have nodded to every question in positive, then you should think of integrating your e-commerce portal to an ERP software.
Here are four obvious signs that tell you to integrate your ERP software and e-commerce portal:
Your key business metrics are messed up
The businesses which rely on manual data handling with Word and Excel find it difficult to keep up the pace. Either they miss out some things or finds repeated data many times. This makes reporting and decision making tough. Once you integrate your ERP software and e-commerce portal, you will get an all-inclusive view of business operations at any time. You can have the details of customer purchase history and make the necessary improvements in your customer service.
Breakdown due to disparity among the software
Many businesses are still using accounting software and maintaining other functions by their own. When e-commerce businesses follow this trend, they are adding one more issue to their already existing chaos of disintegrated software. An ERP software integrated with your e-commerce portal will make much of your work easier. You have all things integrated – from sales orders to financials to sales and marketing. All your business functions are meant to operate in unison for your business to run smoothly.
Your financial statements don’t match
When your e-commerce platform is working independently from your ERP, there will be many gaps in matching the digits. You will have to spend time in feeding e-commerce data to your ERP to get the analysis. But if these are unified, you will have all the data about sales orders, customers’ buying history, availability of products, etc. right in your ERP. Save on wasting time in doing repetitive tasks and reduce data redundancy by this integration.
No delighted customers
Clearly, when you don’t have enough data of what your customers want, buy or look for, you can’t meet their expectations. This might lead to unavailability of stock, delayed delivery or wrongly suggested products and thus, customer discontent. When all your business data lies in separate places and are disintegrated, such issues are very common. An ERP makes sure you and your staff have access to updated information whenever you need. The combined power of Microsoft Dynamics ERPand DynamicsCART gives your eCommerce business the agility to respond quickly to changing business needs. Is it time for your business to make this integration yet? We are here to help!